In these Terms and Conditions, “we”, “our” and “us” means Eurail Planner and “you” and “your” means any person who uses our website.
If you have any questions relating to these Terms and Conditions, please get in contact with us.
About our service
Eurail Planner provides a trip planning application, whereby a user can create and customise their own route through Europe. Links are provided to third parties to enable the user to book accommodation and travel. The service aims to make the organisation of an Eurail trip easier.
How are we paid?
You will not be charged for using our website. Instead, we have affiliate partnerships with various travel providers. When you follow a link out of our website to a third party (e.g. hostelworld.com) and book accommodation or travel with that third party we receive commission.
i. General Terms
Through using our website you agree to the Terms and Conditions, i.e. submitting queries during the route planning process. If you object to any part of these Terms and Conditions, please refrain from using our services.
ii. The Basic Eurail Planner Service
Our service is intended for personal use by users based outside of Europe or users eligible to purchase the Eurail pass from Eurail.com. Eurail Planner is an information source and planning application for pan-European train travel where you can find travel options to compile your travel itinerary and manage your route. We offer booking via third parties and provide links through to the necessary booking page to correspond with your trip parameters, where you will be bound by the third party’s Terms and Conditions.
iii. The Premium Eurail Planner Service
Eurail Planner Premium is an upgrade to the basic Eurail Planner service, with enhanced features. These premium features could be changed at any time. The currently available features can be viewed here. We endeavor to ensure these enhanced features function without problems, but perfect functionality cannot be guaranteed - if any issues arise, we will do our utmost to fix them as soon as possible after we are made aware.
Eurail Planner Premium also provides access to a range of perks and discount across the travel industry. These are not guaranteed and are non-transferrable. While we will do our best to maintain each discount, there are no guarantees each discount will be available in perpetuity or available in all countries. Discounts are subject to change and there may be fewer, or more, available at certain times of year. We work directly with individual suppliers to secure discount codes for premium users, so these codes should not be shared with non-premium users.
The cost of Eurail Planner Premium is a one-time fee. This rate is subject to change at any time and is non-refundable. The current price can be viewed here. We reserve the right to hold discounts at any time and cannot apply a discount after a purchase has been made.
If an account is deleted, this is regarded as termination of the premium membership and cannot therefore be reinstated.
We always try and ensure the information presented on our website is fully accurate. For information relating to journeys we rely on the information given to us by travel organisers and our travel partners. We aren’t able to check every piece of information on the website as this is fed to us by various API feeds, so please check all details are correct when you are redirected to third party booking pages. We cannot be held accountable for any information from third parties nor liable for any booking made through the third party. We strive to make sure that all rules and restrictions of the Eurail pass are adhered to. These rules are taken from Eurail.com and although we have made every effort to program restrictions in to help avoid you breaking any rules, you are ultimately responsible for ensuring that your travel plan is in accordance with all Eurail regulations.
vi. Protection of Privacy
vii. Amendment of Terms and Conditions
Our service range will constantly keep expanding in the future. Therefore, we reserve the right to modify and amend these Terms and Conditions at any time. Changes will be communicated to users at least 7 days before the change or new Terms and Conditions become effective. By your continued use of our services after the amendment, you accept the changes to the new Terms and Conditions. If you do not agree with the changes or with a particular clause, we ask that you discontinue the use of our services no later than the effectiveness of those changes.
If you believe that any content on our website is infringing, you should inform us about it as soon as possible. We also welcome any feedback: criticism or praise!
JackJack Ltd trading as Eurail Planner
7 Sadler Copse